KT Training Solutions - maximising telecoms
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Methodology
Our training can be classroom style, informal for both users and 'train the trainer'

Handset training
Handsets, features, conferencing, call forwarding, transferring & programmable keys


Voicemail
Mailbox setup, personalising greeting & accessing messages

Operator Console training

All aspects of call handling and programmable options

Contact Centre Agent training

Logging in, call handling and ACD best practice

Contact Centre Supervisor Training

Viewing agents, groups, queues , interpreting  real time screens & historical reports

Contact Centre Administration

Principles of ACD, programming agents, skills & queues/vectors

System Administration

Understanding how the telephone system is programmed, making moves, adds & changes

Voicemail Administration

Understanding how the voicemail systems interacts with the telephone system, managing individual & group mailboxes

Bespoke Courses
Training tailored to your customers needs, depending upon the applications purchased

Call for details: 07768 483800

Bespoke training material (click here) & Project Management (click here)

Serco, Unison, B&Q, Pepsico, Taylor Wimpy, PDSA, County Councils, Calor Gas, Reed, Interserve, UCLAN, University of Cumbria
 
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