Methodology
Our training can be classroom style, informal for both users and 'train the trainer'

Handset training
Handsets, features, conferencing, call forwarding, transferring & programmable keys

Voicemail
Mailbox setup, personalising greeting & accessing messages

Operator Console training
All aspects of call handling and programmable options

Contact Centre Agent training
Logging in, call handling and ACD best practice

Contact Centre Supervisor Training
Viewing agents, groups, queues , interpreting  real time screens & historical reports

Contact Centre Administration
Principles of ACD, programming agents, skills & queues/vectors

System Administration
Understanding how the telephone system is programmed, making moves, adds & changes

Voicemail Administration
Understanding how the voicemail systems interacts with the telephone system, managing individual & group mailboxes

Bespoke Courses
Training tailored to your customers needs, depending upon the applications purchased

Call for details: 07768 483800

Bespoke training material (click here) & Project Management (click here)